Return/Exchange Policy

What is the Return/Exchange Policy?

GLD accepts returns/exchanges within 14 days of the date your item was delivered. If you would like to return/exchange any item(s), an authorization form is required. To obtain an Authorization Form, please contact customer support via email support@thegldshop.com, or via our customer support chat line.

Warranties?are?only?honored?with?warranty?cards.?

Exchanges/Refunds?are?only?accepted?with?packing?slip (Do not discard Packing list).?

SOLID GOLD:

Solid Gold items are not subject to returns, due to the fact that each piece is made to order. Solid Gold items are subject to repair only at a fee of $99. Please contact our customer support to receive the Authorization Form. Apparel is returnable within 14 days of purchase, if it is in unworn condition with the tags attached.?

CUSTOMIZED JEWELRY:

There are NO returns/exchanges on GLD's Customized Necklaces. All of our Customized Necklaces are guaranteed under our Lifetime Warranty. The?warranty entitles you to a?one-time?repair of the piece -?free of charge.?GLD will repair the item if you experience any defects in craftsmanship or breakage due to manufacture defects.?Warranty is?voided on user damage issues (ie: water damage,?accidental breakage, etc) . There is a 59 USD repair fee if you encounter?future?problems, only for repairable items. On Custom Script Pendant?(only), If you would like to make an exchange for a different chain length, there is a 49 USD handling fee.?Once any of our custom piece goes into production, there can be NO cancellations.

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*Shipping paid on Returned Items is non-refundable.*

*GLD will reimburse or pay for return shipping only in the event that we have erred. For example: if GLD were to send you the incorrect piece of jewelry, or article of clothing.*

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